bb365 Privacy Policy — Your Information Is Safe With Us
This policy clearly explains how your personal information is collected, what it is used for, and how it is kept secure when you register and use the bb365 platform.
This Privacy Policy ("Policy") applies to the bb365 platform (bb365.cam) and all services connected to it. When you use our website, create an account, or use any of our services, you are considered to have agreed to the terms of this Policy. Please read this Policy carefully.
bb365 takes user privacy very seriously. We commit that your information will never be sold to third parties and will only be used for the purposes described in this Policy.
1 What Information We Collect
When you open an account, make a deposit, or use any service on bb365, we may collect the following types of information:
1.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Mobile number and email address
- Residential address
- National ID or passport number (for KYC verification)
- Payment information — such as bKash or Nagad account numbers
- Records of communication via live chat and email
1.2 Automatically Collected Information
- IP address and device type
- Browser version and operating system
- Site usage data — pages visited, time, and activity
- Login history and session data
- Information collected via cookies and similar tracking technologies
1.3 Information Received From Third Parties
For payment processing or identity verification, we may receive limited information from approved third parties. This information is used solely for security and fraud prevention purposes.
2 Purpose of Data Use
bb365 uses your personal information only for the following lawful purposes:
Account Management
Information is used to create, verify, and manage your account. Confirming age and identity is our legal responsibility.
Transaction Processing
Information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
Customer Support
Information is used to resolve your issues quickly through 24/7 live chat and email support.
Security and Fraud Prevention
Data is analysed to ensure account security and detect suspicious activity.
Service Improvement
User experience is analysed to improve the platform's performance and usability.
Promotional Communications
With your consent, information about bonus offers and promotions will be sent to you. You may unsubscribe at any time.
3 Data Storage and Security
To ensure the security of your personal information, bb365 has adopted industry-standard technical and administrative measures.
3.1 Technical Security Measures
- SSL/TLS Encryption: All data transfers are secured with SSL encryption.
- Secure Servers: Information is stored in secure data centres.
- Encrypted Passwords: User passwords are never stored in plain readable form.
- Firewall and Security Monitoring: Automated threat monitoring is active 24/7.
- Access Controls: Only authorised staff can access the information they need.
3.2 Data Retention Period
Information is retained for as long as your account is active and for the period required to meet legal obligations. When an account is closed, data that is no longer subject to legal obligations is deleted in accordance with established policy.
3.3 In the Event of a Data Breach
If a data breach occurs, affected users will be notified as quickly as possible and immediate steps will be taken to investigate and remedy the incident.
4 Sharing Data With Third Parties
bb365 never sells your personal information. However, information may be shared in the following limited circumstances:
Payment Providers
Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. These organisations are governed by their own privacy policies.
Identity Verification Services
As part of the KYC (Know Your Customer) process, limited information may be shared with approved organisations for age and identity verification.
Legal Obligations
Information may be provided to fulfil legal obligations in response to a court order or a formal request from a lawful authority.
Analytics Services
Anonymous and aggregated data may be sent to analytics tools to monitor platform performance. It is not possible to identify you from this data.
Your personal information will not be disclosed to third parties for any reason other than those listed above — unless you give your explicit consent.
5 Cookies and Tracking Technologies
bb365 uses cookies to improve the user experience and maintain platform functionality.
5.1 Types of Cookies
Essential Cookies
These cookies are essential for maintaining login sessions and running the platform's core functions. They cannot be disabled.
Functionality Cookies
These cookies are used to remember your preferences and settings, such as your language selection or preferred game category.
Analytics Cookies
These collect anonymous data to understand how users interact with the site. This information helps improve the site.
5.2 Cookie Controls
You can disable cookies by changing your browser settings. However, please be aware that disabling essential cookies may cause some platform features to not work properly.
6 User Rights
As a user of bb365, you have the following rights regarding your own information:
- Right to Access: You may request to view your information that we have collected at any time.
- Right to Correction: If any information is incorrect or incomplete, you may request that it be corrected.
- Right to Deletion: You may request the deletion of data that is not subject to legal obligations.
- Right to Object to Processing: You may object to the processing of your information for specific purposes.
- Right to Data Portability: You may request your information in a structured, machine-readable format.
- Right to Unsubscribe From Promotional Communications: You may request to stop receiving promotional messages at any time.
To exercise any of the rights above, please contact our support team via live chat or email. We will process your request within the designated timeframe.
7 Protection of Minors' Data
bb365 is a platform exclusively for adults. Only those aged 21 or above may use this service.
We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of registration and accounts belonging to minors are closed immediately. If we become aware that such information has reached us, it will be deleted without delay.
If a parent or guardian believes their child has accidentally registered on this platform, please contact our support team immediately.
8 International Data Transfers
bb365's servers and service providers may be located in various countries. Your information may be transferred to these servers.
Regardless of where data is stored, the security standards described in this Policy apply everywhere. The highest security protocols are followed for international data transfers.
9 Policy Changes
bb365 reserves the right to update or change this Privacy Policy at any time. For any significant changes to the Policy, we will notify users in advance via email or by posting a notice on the site.
If you continue to use the platform after changes are made, you will be considered to have consented to the updated Policy. We therefore recommend visiting this page regularly. The date of the latest update will always be shown at the top of this page.
10 Contact Us
If you have any questions or complaints about the Privacy Policy, or wish to exercise your rights, please contact the bb365 support team:
Active 24/7 — support available in Bengali
[email protected]
Privacy-related requests are processed within a maximum of 30 business days
For more information, also visit our Terms & Conditions and Responsible Gaming pages.